Functietitel

Job Description: Jr. Help Desk TechnicianAbout Us:Join the SecureTrust Technologies team, where innovation meets security. We are a leading cybersecurity firm dedicated to safeguarding digital environments. We are looking for a passionate and driven Jr. Help Desk Technician to support our growing IT department. If you’re eager to learn, ready to tackle challenges, and excited to help our users with their technical needs, we want to hear from you! Key Responsibilities: Provide first-level technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Assist in setting up and configuring computers, peripherals, and software applications. Document and track issues using our ticketing system, ensuring all tickets are updated and resolved. Perform routine maintenance and updates on workstations and other IT equipment. Educate users on best practices and provide guidance on how to use various software applications and tools. Collaborate with the IT team to identify and implement improvements to our support processes. Participate in ongoing training and development to expand your technical knowledge and skills. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience. Basic understanding of computer hardware, software, and networking principles. Excellent problem-solving skills and a strong desire to help others. Effective communication skills with the ability to explain technical issues in simple terms. Ability to work independently and as part of a team in a fast-paced environment. Willingness to learn and adapt to new technologies and procedures. Experience with Windows and Mac operating systems is a plus. Previous experience in a help desk or customer support role is a bonus. What We Offer: Competitive salary and benefits package. Opportunities for career growth and development. A supportive and collaborative team environment. Hands-on experience with cutting-edge technology. Regular training and professional development opportunities. How to Apply:If you’re ready to kickstart your IT career and make a difference, send your resume and a brief cover letter to with the subject line 'Jr. Help Desk Technician Application.' We look forward to hearing from you! SecureTrust Technologiesis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr