Functietitel

At EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics, and urology. As a market leader in medical technology, we stand for quality, customer focus, and innovation. The concept of Guided Biofilm Therapy (GBT) represents a revolution in dental prophylaxis. Our vision is not only to ensure the health of our patients, but also their well-being—even during treatment. As an employer, people are at the center of everything we do. With 1,000 qualified and specialized employees (m/f/d), we work every day to continuously improve together—at our headquarters in Nyon (Switzerland) and worldwide. We are currently looking for a committed Customer Care Agent Netherlands / Telephone Customer Service Representative (m/f/d) Dental Technology – 100 % remote possible As a customer advisor (m/f/d), you will support our Dutch customers by phone regarding our dental devices and assist the sales department with administrative tasks. Do you enjoy daily contact with diverse personalities? Does helping others with your expertise give you satisfaction? Are communication and documentation a perfect match for you? Then you will become a game changer! Act as a competent contact person (m/f/d), mainly supporting our Dutch customers with telephone inquiries about our dental devices for dental practices Handle service-oriented commercial processing and administrative support for sales campaigns and order management Maintain our inventory management and CRM systems as part of your daily routine Serve as an interface between colleagues (m/f/d) in sales, technical support, and logistics, and our customers (m/f/d) Provide competent and friendly customer support by phone (inbound) and email Represent our friendly company as our “face,” offering professional assistance Depending on your personal strengths, take on projects and additional tasks in cooperation with the department management Ideally, you already have relevant professional experience in inside sales, customer service, call centers, or a similar field Ideally, you have training with a (dental) medical, technical, or commercial focus (e.g., medical technology, dental assistant, industrial clerk, or similar) You are a communication talent with sensitivity when dealing with different personalities You work reliably and accurately with administrative tasks You enjoy working independently, are service- and sales-oriented, and highly motivated You are proficient in MS Office You show a positive attitude and responsibility and are a true team player You have very good Dutch language skills and, ideally, good German skills You are happy to apply your good English skills (B2 level) in speaking and writing An exciting role in a pleasant, collegial, and internationally oriented working environment A secure, permanent job in a highly successful company A corporate culture that encourages you to make use of great creative freedom—rated as kununu TOP COMPANY and Great Place to Work® Individual development opportunities Additional benefits such as attractive employee offers with discounts in various areas, e.g., bike leasing, a corporate fitness program via EGYM-Wellpass, company pension scheme, coverage of the Deutschlandticket or travel allowance, and a very attractive lunch offer Various team and company events that strengthen our team spirit Last but not least: the best colleagues in the world!