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Functie: Customer Care Specialist - French
Bedrijf : Verathon, Inc.
Joboverzicht
Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company’s BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com.
Customer Care Specialist (French market) - Verathon®
Verathon® is looking for a Customer Care Specialist to become the newest member of our Customer Care Team supporting the French market located in Amsterdam, The Netherlands.
The Customer Care Specialist is responsible for providing an amazing customer experience by supporting our customers as a trusted partner.
Principal Responsibilities:
- Support the full lifecycle of a case from initial contact to resolution
- Handle incoming requests from customers
- Ensure that all tasks are performed, and issues are resolved promptly and thoroughly
- Respond to customers in accordance with established SLAs
- Provide follow up contacts to customers as needed
- Phone and email-based troubleshooting of medical devices and software
- Enter all customer orders in accordance to provided process and SLAs
- Issue return authorizations (RA’s) for repairs and credits under company guidelines
- Maintain logs, records, and files manually and electronically
- Other ad hoc duties as needed.
Knowledge, Skills, and Abilities:
- 2+ years’ experience in a customer service department strongly preferred
- Fluent French language skills are required
- Experience working in an English spoken company is preferred
- Work autonomously and as a team with reliable, on-time, and consistent attendance