Functie: Product Implementation Analyst I

Bedrijf : Blackhawk Network

Joboverzicht

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

Product Implementation

The Product Implementation Analyst reports into the Product Implementation Manager and is a part of the Implementation and On-boarding organization under the Operations department. The role of the Product Implementation Analyst I is to lead project management efforts with internal and external parties following our established implementation process and utilizing product specification documents to make all retail, digital, and incentive products available for sale through the various distribution channels Blackhawk Network offers.

• Efficiently and effectively project manage various types and high volume of product implementation project plans by utilizing tools/resources, expertise in product/process, at a given time.
• Collaborate with Business Development Account Managers to gather all implementation related project requirements up front.
• Facilitate and lead client facing project kick-off, along with managing effective email and conference call communication with Business, Client, Service Provider/Processors, Print Manufacturers throughout duration of project.
• Educate internal and external parties on project requirements, process expectations, product requirements, timelines.
• Manage inputs and data from internal and external parties, including Inventory Control/Forecasting, Business, Marketing, Distribution, Card Production Services, Implementation Support to determine and modify project strategy and execution.
• Ensure product built meets specification requirements by coordinating quality control milestones on product assets, including artwork proofing and performing end-to-end activation and redemption testing.
• Identify when projects experience delays, obstacles, challenges, issues from a transactional, print manufacturing, or artwork/data perspective, and proactively communication with Management to help escalate, problem-solve, obtain resolution for assistance in the unobvious solutions.
• Provide real-time project milestone inputs into project management system, Quickbase, for project status and reporting/metric purposes.

• Bachelor’s Degree or equivalent experience preferred.
• 1 year of in project management, a client facing role, account management experience preferred.
• Ability to utilize and analyze reporting, systems, data, documentation and other resources to achieve high level of functionality in role.
• Strong working knowledge of PC-based business software, including Microsoft Outlook, Excel, Word, PowerPoint and Power BI (preferred)
• Strong excel skills including pivot tables and v-lookups preferred
• Excellent written and verbal communication skills.
• Work productively in a fast paced environment with dynamic work days and ability to multi-task and prioritize.
• Demonstrate high level of attention to detail, thoroughness.
• Highly organized.
• Ability to apply critical thinking, and problem-solving skills.

Job Type : Full Time

Created: 2024-04-20

Location: Amsterdam, Amsterdam